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Grievance Redressal Policy

  • Grievance Officer: Anubrata Das, legal@tradescribe.in, Siliguri, WB.
  • Filing: Users can submit complaints via email within 30 days of issue.
  • Categories: data protection, billing, access, account security, refunds, service quality.
  • Resolution: acknowledged within 24 hrs, resolved within 15 business days.
  • Records: maintained securely for minimum 3 years.
  • Non-Retaliation: users will not face adverse action for filing complaints.
  • Update Mechanism: policy updated as per DPDP Act or regulatory changes.

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